Monday, August 26, 2019 11:00:00 AM

Important information about cover on travel insurance policies issued by nib Travel Services (Australia) Pty Ltd.



British Airways have notified travellers that there will be significant delays and cancellations impacting flights on 9, 10 and 27 September 2019.


As this event is now anticipated, there is no cover for claims arising from this strike action for policies purchased after 11:00am (NZST) on 26 August 2019.


If your travel plans are affected


  1. Contact your airline, cruise or tour operator to check if tourist services are affected.


  1. If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance. Refer to your policy wording for more detail or contact our Customer Service Centre to discuss your plans before making any changes.


  1. Injured or ill? Contact the emergency assistance team as soon as possible. Their details are listed on your Certificate of Insurance.



1. Where

2. When

3. Who

Your children go free
This means your dependent children or grandchildren under the age of 21 at the date of policy issue who are travelling with you.

Customer service

0800 843 843 from Australia or +61 2 8263 0471 from Overseas.

Monday to Friday
10:00am - 10:00pm

11:00am - 7:00pm



Call +61 2 9234 3123 - Worldwide 24/7