How to get help in an emergency
So we can easily assist you, please be ready with the following information:
Call reverse charges via the local operator to avoid call costs.
From experience we understand that the telephone isn't always suitable for every situation. Here are three more ways you can get in touch if you need help:
Email isn't as fast as the telephone but our customer service team monitor this during business hours (Monday - Friday 10am - 10pm and on Weekends 12pm - 4pm).
Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.
Most of our customers are on Facebook and so are we. If you have WiFi access, ask for help on our Facebook page which is monitored during business hours.
We know there are a million and one things that can happen on your trip and each one is slightly different to the next, so here is some information about what to do in these everyday situations.