Worldwide 24 hour Emergency Assistance

+61 2 9234 3123

So we can easily assist you, please be ready with the following information:

  • Your policy number.
  • A contact number for where you are now.
  • The nature of your problem.
  • If you are ill or injured we will need details of medical consultations you have had.

Call reverse charges via the local operator to avoid call costs.

More ways to get help

From experience we understand that the telephone isn't always suitable for every situation. Here are three more ways you can get in touch if you need help:

  • help@tid.co.nz

    Email isn't as fast as the telephone but our customer service team monitor this during business hours (Monday - Friday 10am - 10pm and on Weekends 12pm - 4pm).

  • @tidaustralia

    Twitter on your phone is particularly good if you are able to access WiFi and is monitored during business hours.

  • Facebook

    Most of our customers are on Facebook and so are we. If you have WiFi access, ask for help on our Facebook page which is monitored during business hours.

Common Travel Troubles

We know there are a million and one things that can happen on your trip and each one is slightly different to the next, so here is some information about what to do in these everyday situations.