How to get help in an emergency
So we can easily assist you, please be ready with the following information:
Call reverse charges via the local operator to avoid call costs.
From experience we understand that the telephone isn't always suitable for every situation. Here are three more ways you can get in touch if you need help:
Email isn't as fast as the telephone but our customer service team monitor this during business hours (Monday - Friday 11am - 8pm and on Weekends we're closed).
Most of our customers are on Facebook and so are we. If you have WiFi access, ask for help on our Facebook page which is monitored during business hours.
0800 843 843 from Australia or +61 2 8256 1540 from Overseas.
Monday to Friday
11:00am - 8:00pm
Call +61 2 9234 3123 - Worldwide 24/7