If you aren't satisfied with your policy, our money back guarantee means you can cancel it within 14 days and we'll give you a full refund (provided you're not making any claims and neither your trip or policy has started.)

To cancel your policy within this time please submit a request that includes:

  • Your policy number
  • Confirmation that you haven’t commenced your trip
  • Confirmation that you have not and will not make any claims
  • Your reason for cancelling your policy

Once approved, refunds can take several days to appear in your credit card statement.

You may still cancel your policy after 14 days, but refund of the policy premium is at the discretion of the insurer and may incur an administration fee.

Customer service

0800 843 843 from Australia or +61 2 8256 1540 from Overseas.

Monday to Friday
11:00am - 8:00pm




Call +61 2 9234 3123 - Worldwide 24/7