At TID we believe in exceptional service. But don't take our word for it - listen to our customers! They say it with more honesty and variety than we ever could.

What amazing service

"I was trekking in Nepal in November and got altitude sickness. A friend of mine contacted TID from a remote village in the  Himalayas and within hours I was rescued from the mountain. The service was outstanding! Thank you. I have used your company on several occasions now and have never had to make a claim until now. I can't thank you enough and tell my story to family and friends.


10 out of 10 for service

"You made my day. Your insurance company should have THE GLOBAL BEST SERVICE AWARD. I travel frequently and I am always amazed about how bad most services are around the world. Best wishes for your excellent service. I know what a good service is and yours is the one.



"I had a great experience with TID - it is very easy to purchase insurance and good value for money. I had to claim a small amount for a delayed flight causing extra expenses, and dealing with them was again easy and efficient. They particularly had good communication while dealing with my claim."


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Customer service

0800 843 843 from Australia or +61 2 8256 1540 from Overseas.

Monday to Friday
11:00am - 8:00pm




Call +61 2 9234 3123 - Worldwide 24/7