Wednesday, September 20, 2017 6:00:00 PM
Volcanic activity of Mount Agung, Bali – Updated Travel Information
(Updated advice as at 2pm on Tuesday 3 July 2018, NZST)
Mt Agung in Bali continues to be active. The official exclusion zone is still in place and the probability of further disruptions due to this activity is known. A number of flights have recently been cancelled or postponed. The cover cut-off below remains in place.
For policies purchased up to 10:05pm (NZDT) on Tuesday 21 November 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.
For policies purchased after 10:05pm (NZDT) on Tuesday 21 November 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 10:05pm (NZDT) on 21 November 2017 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
Air New Zealand 0800 737 000
Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
Virgin Australia +61 7 3295 2296
Jetstar Australia +61 3 9645 5999
Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions?
Please contact TID Customer Service on 0800 843 843 or +61 2 8263 0483 or via our website at www.tid.co.nz.
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.co.nz.
Volcanic activity of Mount Agung, Bali
Eruption of Mount Agung, Bali
(Advice as at 12pm on Wednesday 22 November 2017, NZDT)
Mount Agung, Bali, Indonesia has begun erupting smoke and ash. An official exclusion zone remains in place that in some places extends to 7.5 kilometres from the volcano. We are now issuing a cover cut-off for claims arising from this known event.
For policies purchased up to 10:05pm (NZDT) on Tuesday 21 November 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.
For policies purchased after 10:05pm (NZDT) on Tuesday 21 November 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 10:05pm (NZDT) on 21 November 2017 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
Air New Zealand 0800 737 000
Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
Virgin Australia +61 7 3295 2296
Jetstar Australia +61 3 9645 5999
Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions?
Please contact TID Customer Service on 0800 843 843 or +61 2 8263 0483 or via our website at www.tid.co.nz.
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.co.nz.
This is general advice, and you should consider if this product suits your needs.
Before you buy, please read the Product Disclosure Statement available from
www.tid.co.nz.
This insurance is underwritten by certain underwriters at Lloyd's.
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Updated information relating to volcanic activity of Mount Agung, Bali
As at 5pm on Monday 30 Oct 2017, NZDT, this updates our alert posted on 20 September 2017 at 6pm NZST)
The alert status of the Mount Agung volcano was downgraded from a level 4 to a high alert level 3 following a decrease in seismic activity. An exclusion zone remains in place however has been reduced in radius.
A change in the level of volcanic activity shall be considered a new, unforeseeable event with regard to cover under your current travel insurance policy.
For a change in the threat level or activity of Mount Agung to occur after 5pm NZDT on 30 October 2017 and which causes direct disruption to travel bookings, cover shall be available under any policy purchased prior to that event.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance and Contacts If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
Air New Zealand 0800 737 000 Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767 Virgin Australia +61 7 3295 2296 Jetstar Australia +61 3 9645 5999 Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions? Please contact TID Customer Service on 0800 843 843 or +61 2 8263 0483 or via our website at www.tid.co.nz.
Claims Information In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.co.nz.
(Advice as at 6pm on Wednesday 20 Sept 2017, NZST)
With the volcanic activity at Mount Agung, Bali, Indonesia increasing significantly and with recent extension of the evacuation zone around the volcano by Indonesian officials, we are now issuing a cover cut-off time in anticipation of travel and other services being impacted.
For policies purchased up to 6pm (NZST) on Wednesday 20 September 2017, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.
For policies purchased after 6pm (NZST) on Wednesday 20 September 2017, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
This restriction of cover also applies to any travel plans made or changed after 6pm (NZST) on 20 September 2017 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
Air New Zealand 0800 737 000
Qantas Airways +64 9 3578900 (in Auckland); 0800 808 767
Virgin Australia +61 7 3295 2296
Jetstar Australia +61 3 9645 5999
Bureau of Meteorology www.bom.gov.au/info/vaac/advisories.shtml
Any Questions?
Please contact TID Customer Service on 0800 843 843 or +61 2 8263 0483 or via our website at www.tid.co.nz.
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.co.nz.
This is general advice, and you should consider if this product suits your needs.
Before you buy, please read the Product Disclosure Statement available from
www.tid.co.nz.
This insurance is underwritten by certain underwriters at Lloyd's.