Thursday, September 13, 2018 5:00:00 PM

(Advice as at 5:00pm 13 September 2018 NZST)

 
Typhoon Mangkhut (Ompong) is forecast to impact the Philippines and track towards China’s southern coast, and is predicted to be the strongest Typhoon this year.
 
If you are currently impacted by this event, monitor media and follow the instructions of local authorities. If you are travelling and in need of assistance, contact our 24 hour Emergency Assistance team on +61 2 8263 0471
 
If you have not yet travelled and are in need of assistance, you can contact our Customer Service team on 0800 843 843
 
If you have purchased a travel policy prior to4:00pm NZST 13 September 2018 and are impacted by this event, your policy will provide cover as per the terms and conditions of the policy wording.
 
Where you have purchased a policy after 4:00pm NZST 13 September 2018, there is no cover for claims arising from or related to this known event, as its impact to travel is no longer unforeseeable. This exclusion also applies to any new or revised travel arrangements made after this time.
 

1. Where

2. When

3. Who

Your children go free
This means your dependent children or grandchildren under the age of 21 at the date of policy issue who are travelling with you.

Customer service

0800 843 843 from Australia or +61 2 8263 0471 from Overseas.

Monday to Friday
10:00am - 10:00pm

Saturday
11:00am - 7:00pm

Sunday
Closed


Emergencies

Call +61 2 9234 3123 - Worldwide 24/7