Monday, May 14, 2018 6:00:00 PM
Eruption of Kīlauea, Hawaii, United States of America
(Advice as at 6pm on Monday 14 May 2018, NZST)
Following elevated seismic activity near Kīlauea, Hawaii, United States of America, surrounding areas have been impacted by eruptions of lava flow from volcanic fissures. There is an increased risk of an explosive eruption, and residents have been evacuated. News of this ongoing event has been widely publicised. If you enter into a policy after an event has occurred, cover may not be available for that event.
For policies purchased up to 7:00pm (NZST) on Friday 4 May 2018, cover is available where you have no option but to change your travel plans because your service provider cancels or restricts services as a result of any volcanic activity. Where your trip has not yet begun, cover is available for the lesser of rearrangement or cancellation costs.
Where travel has begun and you have no option but to change your travel plans, your policy covers the following benefits when they are listed under the plan you have purchased: medical expenses overseas; travel delay; cancellation costs or additional travel and/or accommodation expenses resulting directly from a provider cancelling or restricting your scheduled public transport services.
 
For policies purchased up to 7:00pm (NZST) on Friday 4 May 2018, cover is not available for claims arising from any volcanic activity, including any new ash cloud events, as such events are no longer unforeseen.
 
This restriction of cover also applies to any travel plans made or changed after 7:00pm (NZST) on Friday 4 May 2018 where you are impacted by the volcanic activity.
We are monitoring the situation and will advise when this position changes. Refer to your providers following service interruptions; they can best assist with making alternative arrangements.
Emergency Assistance and Contacts
If you have an emergency, please contact emergency assistance as soon as possible on +61 2 9234 3123 or +61 2 8256 1523. They are available 24 hours a day, 7 days a week. For the latest travel advice, refer to:
 
Air New Zealand                              0800 737 000
Qantas Airways                                +64 9 3578900 (in Auckland); 0800 808 767
Hawaiian Airlines                             (09) 977-2227
US Geological Survey                      https://volcanoes.usgs.gov/volcanoes/kilauea/status.html
 
Any Questions?
Please contact TID Customer Service on 0800 843 843 or +61 2 8263 0483 or via our website at www.tid.co.nz.
 
Claims Information
In the event of a claim covered by your policy, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. To lodge a claim, complete the TID claim form available from TID Customer Service or the TID website at www.tid.co.nz.
 
This is general advice, and you should consider if this product suits your needs.
Before you buy, please read the Product Disclosure Statement available from www.tid.co.nz.
This insurance is underwritten by certain underwriters at Lloyd's.

1. Where

2. When

3. Who

Your children go free
This means your dependent children or grandchildren under the age of 21 at the date of policy issue who are travelling with you.

Customer service

0800 843 843 from Australia or +61 2 8263 0471 from Overseas.

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Saturday
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Sunday
Closed


Emergencies

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