We understand that due to coronavirus (COVID-19) your travel plans may have changed. If your departure date is on or before 30th September 2020, please complete the form below to apply for your travel insurance credit.

Once submitted and reviewed, eligible customers will receive a confirmation of credit and redemption instructions.

Please refer to the credit terms for full details.

Thank you! Your enquiry has been successfully sent. We appreciate your patience during this time of unprecedented global events. We are experiencing large volumes of requests due to coronavirus (COVID-19) and are doing our best to support all of our customers as soon as we can.

Please answer the following questions on behalf of all travellers listed on your policy.

Customer service

0800 843 843 from Australia or +61 2 8256 1540 from Overseas.

Monday to Friday
11:00am - 8:00pm




Call +61 2 9234 3123 - Worldwide 24/7